Privacy Policy

This notice sets out the data processing practices of Winchester Wellness Ltd.

All data collected will be held and used in accordance with the requirements of the Data Protection Act 2018. Contact details for Winchester Wellness Ltd:

• Clinic Principals: Kristoffer Smith and Lucy Bransgrove
• Phone number: 01962790799
• Email: hello@winchesterwellness.co.uk
• Address: Winchester Wellness, Westgate Badminton Centre, Cheriton Road, Winchester SO22 5AZ.

For effective service, we will ask you for some personal information, in order to contact and identify you. This information may include, but is not limited to, your full name, date of birth, phone number, email address and postal address. This data can be collected via online bookings or through our secure email system, over the telephone or in person. If this personal data is written on paper (e.g when taken in person), this will be entered onto our software system, Cliniko, as soon as possible and the paper will be destroyed immediately.

The basis for processing the above data is to assist your experience with Winchester Wellness Ltd. Only with the relevant information can we contact, refer and send rehabilitation plans where appropriate.

Data, such as clinical notes related to services used, will be retained for 8 years after your last treatment/service in line with the Chartered Society of Physiotherapy (CSP) guidelines. Furthermore, contact information may be kept to use for marketing, such as newsletters or reminders, unless you withdraw consent or ‘opt-out’ of marketing communications.

Individuals have the following rights in line with GDPR:
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• The right not to be subject to automated decision-making, including profiling.
This privacy notice aims to inform you of how our procedures conform to these requirements. Individuals have a right to complain to ICO if they think there is a problem with the way we handle your data.

The privacy notice is reviewed bi-annually and updated where appropriate. If any changes are made, we will be sure to inform you of these.

The right to be informed:
You have the right to be informed about the collection and processing of personal information you provide us with. As set out above, reasons for collecting this data includes enhancing your experience with Winchester Wellness Ltd, for effective decision-making, treatment and rehabilitation plans and referral contact details. If you have any further questions regarding the collection and processing of your data, please get in touch.

The right of access:
You have the right to attain a copy of the information we hold about you. Please get in touch to access this data, we may need some identification and will respond within one month of receipt of your request.

The right to rectification:
You have the right to rectify any incorrect or incomplete data. Please get in touch to exercise this right and we will respond to your request within one month of receipt.
The right to erasure:
If you believe there is no valid reason for us to hold certain information, you may request for this to be deleted from our records. Please get in touch to exercise this right and we will respond to your request within one month of receipt.

The right to restrict processing:
The processing of your data can be restricted whilst maintaining the storage of your data within our secure system. Please get in touch to exercise this right and we will respond to your request within one month of receipt.

The right to data portability:
You have the right to obtain and reuse your personal data by transferring from our secure software system to another safe IT environment. Please get in touch to exercise this right and we will respond to your request within one month of receipt.

The right to object:
You have an absolute right to stop your information being used for direct marketing, even if you have given consent previously, you may withdraw this consent at any time. Please get in touch to exercise this right and we will respond to your request within one month of receipt.

The right not to be subject to automated decision-making, including profiling:
We will only carry out solely automated decision-making, including profiling, if stated within a contract with you; we have the right under law or your explicit consent. You will be informed of any such processing and you have the right to request human intervention or challenge the decision. Please get in touch to exercise this right and we will respond to your request within one month of receipt.